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FAQ
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What is your cancellation policy?We understand situations can arise that may require you to cancel your appointment. If you cancel your appointment a 24-hour notice is required. A service fee of 50% will be required for any cancelations with less than a 24-hour notice, The 50% service fee will be charged to the card on file and must be paid before booking your next appointment. We do allow a 15-minute grace period; however that time will be deducted from your service time. No-Shows will be charged the full fee for the scheduled services, the card on file will be charged and the full fee must be paid before booking your next appointment.
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How do I book my appointment?Please select the “Book An Appointment” button
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How do I cancel my appointment?You can cancel any appointment via the link in your confirmation email that is sent automatically after booking! Or you can text us at 404-668-4087 to let us know you are unable to make it.
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What do I do if I'm running late to my appointment?Please let us know immediately if you are going to be late to your appointment by texting, calling, or emailing us! We have a 15-minute grace period for all appointments, if you are going to be later than this, you may have to reschedule.
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Do you offer specials or discounts?We do offer special pricing and discounts from time to time. We always post these on our Instagram @theskinengineeringspa, so be sure to give us a follow!
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Do you take deposits?Yes, we require a non-refundable deposit when booking to secure your appointment. Your deposit will be deducted from your total.
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Do you do consultations?Yes! If you want to schedule a consultation to speak with one of our experts, we’ll hold a charge of $50, but this amount will be credited to a treatment if you move forward.
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Do you do influencers collaborations/partnerships?Yes, we do! Our influencer partnerships are based on a variety of factors (account audience size, account aesthetic, brand alignment, etc.) If you would like to be considered, please email info@theskinengineeringspa.com with a bit more about you and your coverage plan.
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